What payment methods are accepted?
Our payment methods include credit card, PayPal, wire transfer, check and Bitcoin. We always require payment in advance of delivery. Full details of payment options are here.
Can we pay on credit terms?
Sorry, we do not offer any credit terms. We prefer to keep our product very competitively priced, and the admin involved in chasing payments would increase our costs and our prices. If you need extra time to pay, you can pay using your credit card.
Can we pay by purchase order?
Sorry, we do not accept purchase orders as payment. If you send us a purchase order, we will send you an order invoice referencing your PO number.
I am having difficulty paying / my credit card is being declined.
Our credit card payment processor, Barclaycard, does not tell us the reasons for declined payments. Please try again. Alternatively, you can also pay online by PayPal (which in some countries you can pay by card without the need for a PayPal account). Occasionally, transactions can be held by our customers' card processors if, for example, the payment is being sent outside their country (we are based in the United Kingdom) so it may also be worth you contacting your bank. If you continue to have difficulties, need help to retrieve your quotation or invoice, or would like us to contact you to try to take payment over the phone, please email us. Other payment methods include bank transfer, check and Bitcoin and you can find full details of payment options here.
Can I have a receipt for my purchase?
Yes, if you are the end user, you can download a formal receipt for your purchase from your account on our system – under “Your Orders” near the bottom of your account page. If you are buying as a reseller, you will receive a link to your receipt via email.
Can I have a tax or VAT invoice for my purchase?
Yes, you can download a formal tax or VAT receipt for your purchase from your account on our system – under “Your Orders” near the bottom of your account page. If you are buying as a reseller, you will receive a link to your receipt via email. We can also send formal tax invoices to you by email if required.
Can I pay using Bitcoin?
Yes, we can accept payment using Bitcoin. To do this, please obtain a quotation in the normal way, and email us with your order number. We will reply with a Bitcoin price for your order, and the ID of the wallet to which you should send payment.
Our purchase from you is subject to withholding tax in our country. What should we do?
Most major countries have tax treaties that allow you not to pay or to reduce withholding tax. If applicable, we can help you by completing relevant tax forms (such as the W8BEN-E form for customers in the US). However, you bear sole responsibility for any withholding tax liabilities, and no deductions must be made in the amount paid to PortSwigger Ltd under any circumstances.