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Meet your PortSwigger support family

Our fantastic support teams work to ensure you can use Burp Suite Enterprise Edition to scale security testing across your whole estate. They're on hand to get your queries answered as fast as possible - and help you to see see maximum value from our products.

Customer Happiness team
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Meet the Customer Happiness team

Hello, we're Sophie, Jonathan, and Kathryn - we're three of PortSwigger's Customer Champions. Our role is to make sure you succeed with Burp Suite and get the most from our products and services.


How do we help?

Our team are the first port of call for most customer queries - if we can't help, we'll find someone who can.

  • We're dedicated to providing continued customer support, to give you the best Burp Suite experience.

  • Your opinion counts. We're here to champion your voice, so tell us what you need from Burp Suite.

  • Product updates, key features or services we think are relevant to your business? We'll let you know.

  • We keep in touch, to make sure you're getting the maximum value from Burp Suite.

Technical Support team
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Meet the Technical Support team

Hello, I'm Liam - I head up the Technical Support team at PortSwigger. Our role is to make sure Burp Suite users can overcome any technical challenges, and can use our products to secure their web portfolios.


How do we help?

We're here to help you get started, answer any queries, and support you through your configuration requirements.

  • Our web-based support team works to a 24-hour SLA (Monday to Friday), to answer your technical questions.

  • There's no tiered support. If you have a problem, you'll be in touch with the experts straight away.

  • PortSwigger's development teams work closely with us, to get your issues resolved as efficiently as possible.

  • We're continually improving our online documentation. Catch something that could be clearer? Let us know.

Get started with Burp Suite Enterprise Edition

Product information, pricing, or access to your license key? We've got you covered.