I joined PortSwigger just over two years ago. Prior to joining PortSwigger, I worked for a global elevator manufacturer for six years. I started out as a multilingual administrative assistant, then moved on to managing internal marketing activities for customers in the European, African, and Middle Eastern operating units. After having spent all of my professional career working in the manufacturing industry, I felt that it was time to take on a new challenge and learn about a new industry.
I started out as a Customer Service administrator, assisting customers with their pricing and licensing queries, before becoming a Customer Champion in the Customer Happiness team. I really enjoy my role as it's great to build relationships with our customers and help to shape the customer experience, and make sure they are getting maximum value from our products.
My qualifications have prepared me well for this role in terms of communication skills and business management practices. In 2010, I graduated from the University of Liverpool with a BA in French and German. I decided to pursue my professional studies several years later, and in 2016 I gained an MSc in Global Management from the University of Salford.
I really enjoy working with talented, like-minded people, who are all working toward achieving the same goal.
At PortSwigger, customer success is seen as everyone's responsibility. It doesn't just fall to one team or group of people, we all work together to keep our customers happy in everything that we do.
Time travel. I find history fascinating!