Enterprise Edition

Raising Jira tickets automatically

• Last updated: April 3, 2025

• Read time: 2 Minutes

You can raise Jira tickets automatically for issues that match the specific severity and confidence levels that you set.

1. From the settings menu , select Integrations and find the Jira panel. Click Edit.
2. Under Raise tickets automatically, click Add rule.
3. Enter a name for the rule. You can also add a description.
4. Select one or more severity levels and confidence levels that cause a ticket to be raised. Click Next.
5. Select all the sites that you want the rule to apply to. Click Next.
6. Select a project from the Project drop-down list. Start typing to search the available projects.
7. Select a ticket type from the Ticket type drop-down list. Start typing to search the available ticket types.
8. If required, select a parent from the Parent drop-down list. Start typing to search the available Jira parents.
9. Click Save.

Raising tickets for previously found issues

When you create an automatic rule, it will raise Jira tickets when you run your next scan.

You can also raise tickets for issues that were found by your most recent successful scan, that meet your new rule. Select the tick box for Raise tickets for all issues from the most recent successful scan.

The process of raising tickets for these issues begins when you click Save.

Duplicating rules for automatic tickets

You can duplicate the rules you've already created for raising tickets. This makes it easy to raise tickets for different projects or severities, for example.

To duplicate the rules for automatic ticket creation:

1. From the settings menu , select Integrations and find the Jira panel. Click Edit.
2. Find the ticket rules you want to duplicate, and click the options menu . Select Create a duplicate.
3. Enter a new name for your rule, and edit the rule as necessary.
4. When you finish editing the rule, click Save.