Our customer champions are our customers' human connection to PortSwigger. They are warm, friendly, intelligent, and passionate about delighting and championing our customers. They work closely with our technical teams to ensure that our customers are always getting the maximum value from our products and services.

Background

Based in Knutsford, Cheshire, PortSwigger Web Security is a global leader in the cybersecurity sector. Our cutting-edge software is used by over 17,000 customers in 140 countries to help them secure their web applications. Our educational and research output is used by millions of people globally to learn about web security.

We have recently expanded our range of products and services, and we are now looking for a customer champion to join our growing customer happiness team. This is a varied and rewarding role with huge learning opportunities in the philosophy of what is traditionally called "customer success". We strongly believe that the success and happiness of our customers is everyone's responsibility and at PortSwigger we are all continuously curious about what delights our customers.

We are a fun group of people from a diverse range of backgrounds, who pull together to produce amazing outcomes for our customers. We are a hardworking, relaxed and friendly team rallying together to deliver the best customer experience possible. We achieve this by continually investing in and supporting our people, giving them opportunities to flourish in our supportive and collaborative working environment.

About you

From an early age, you've enjoyed helping people and building relationships. You thrive on interacting with others, and naturally get on with different kinds of people. The challenge of helping customers and learning what makes them successful and happy intrigues and excites you.

You're tenacious, proactive, kind, and patient. You like to ensure that anyone who has had contact with you is left with a warm and fuzzy feeling! You keep a cool head when things don't go your way and are able to persuade others around to your way of thinking.

You'll take on any challenge, and always do your best to meet it. If you don't know the answer you are not afraid to ask for help. You like to run with an issue to the very end and you take pleasure in helping and supporting others.

You are naturally curious about what makes people and companies successful, and you have an insatiable thirst for learning.

Key responsibilities

Our customer happiness team is the key liaison point between our customers, software developers, product management, and researchers. As a core part of the team and the internal voice of our customers, you will be involved in a wide variety of activities, including:

Essential skills

We expect that successful candidates will be educated to degree level and have several years of experience working in a customer-facing role.

Be well rewarded

We firmly believe in paying people what they're worth to us, not just what we can get away with or what they could earn elsewhere. We pay excellent salaries above the normal market level, and this is always determined based on your individual skills and contribution.

In addition to a generous base salary, we offer share options and a comprehensive benefits package.

Why join PortSwigger Web Security?

Job details: customer champion

Timeframe Permanent position.
Location Knutsford, Cheshire, United Kingdom.
We are minutes from the M6, and easily commutable from Manchester, Stockport, Wilmslow, Warrington, Chester, Crewe, Macclesfield, and Northwich.
Salary We pay excellent salaries above the normal market level, and this is always determined based on your individual skills and contribution.
Benefits Share options.
8% employer pension contribution.
Life assurance: 4x salary.
Income protection: full pay for first 6 months of incapacity followed by 75% of salary plus pension contribution.
Private medical insurance (Bupa).
Holidays 25 days plus public holidays.
Working hours Core hours are 9am to 5pm, with flexibility to start any time between 8am and 9.30am.

To apply, or ask any questions, please email careers@portswigger.net.

Customer champions Carlos discusses a user problem