Vacancy

Background

PortSwigger is a successful, fast-growing, and profitable tech company that sits at the heart of the burgeoning cybersecurity software industry. We have a well-loved and ever-growing product portfolio, and we're investing to build the capabilities that will further accelerate our growth.

With just over 125 people (13 in our Growth Tribe), scaling our business comes with loads of interesting, career-defining experiences.

Find out more about the team and our culture

What you'll do ("Responsibilities")

You'll take responsibility for managing customer interactions while helping to drive forward the below initiatives:

Smooth customer experiences

Understand the needs of our customers, identifying the frictions and opportunities they face. Develop great customer experiences collaboratively with engineering teams.

Achieve critical mass for Burp Suite certifications

Analyze product usage patterns and personas to embed the Burp Suite certification in the market and continue development of the Web Security Academy platform.

Drive the adoption of a newly-launched product (Dastardly.)

Evaluate and choose which "big bets" will drive large scale adoption - to a new target customer profile - then communicate and promote the value proposition to this audience.

Drive enterprise growth

Identify where new customers and trial users are experiencing friction. Create content to support these users, and help us to accelerate growth through engaging customers.

Equip PortSwigger to scale

Prioritize where we can empower customers to self-serve, when buying, renewing, or requiring support, while delighting and enriching their experience.

About you: Attributes

We look for a number of attributes in all future Swiggers. Some of those that matter most to us in the Growth team are:

• You're a good team player. We know every job listing says this. To us, it means you can take an agile approach, sharing ideas and facilitating discussion to draw consensus quickly.
• You're versatile. You thrive on variety, and you love learning new things. You don't want to be boxed into a narrowly focused career.
• You're energetic and tenacious. You're drawn towards difficult challenges, and you get a kick out of tackling them successfully.
• You're driven to generate results, working happily at the coalface to find solutions and untangle problems.

Be well rewarded

We firmly believe in paying people what they're worth to us, not just what we can get away with or what they could earn elsewhere. We pay excellent salaries above the normal market level, and this is always determined based on your individual skills and contribution. In addition to a generous base salary, we offer share options and a comprehensive benefits package.