Based in Cheshire in the United Kingdom, PortSwigger is a global leader in the cybersecurity sector. Our cutting-edge software is used by over 50,000 customers in 150 countries to help them secure their web applications. We go beyond just selling software. Our educational and research output is used by millions of people globally to learn about web security.
We first made our name with Burp Suite, the leading software for web penetration testing. We have since broadened our focus with the release of Burp Suite Enterprise Edition, which is aimed at software development teams and large organizations with extensive web assets to defend, and the Web Security Academy. Our customer champions work with custom-built internal software designed to enable us to provide scalable, first class customer service.
We are a fun group of people from a diverse range of backgrounds, who pull together to produce amazing outcomes for our customers. We achieve this by continually investing in and supporting our people, giving them opportunities to flourish in our supportive and collaborative working environment.
We now have a hugely exciting opportunity for a Customer Champion to join our Growth team. Bringing your expertise in delivering the best possible customer experience, you will work with a high-performing team to enable all of our customers to maximize the value they get from PortSwigger.
Timeframe: Permanent position.
Location: Knutsford, Cheshire, United Kingdom.
We are minutes from the M6, and easily commutable from Manchester, Stockport, Wilmslow, Warrington, Chester, Crewe, Macclesfield, and Northwich.
Salary: We pay excellent salaries above the normal market level, and this is always determined based on your individual skills and contribution.
Benefits: Share options, 8% employer pension contribution.
Life assurance: 4x salary.
Income protection: full pay for first 6 months of incapacity followed by 75% of salary plus pension contribution.
Private medical insurance (Bupa).
Holidays: 25 days plus public holidays.
Working hours: Core hours are 9am to 5pm, with flexibility to start any time between 8am and 9.30am.
You love working with customers to deliver value. You can demonstrate a track record of achievement in a customer success or customer experience role within a software or high-tech organization.
If asked to describe yourself you would say that:
Our Customer Champions optimize our users' experiences and maximize the value our customers get from every interaction with PortSwigger.
This means you'll be tasked with:
We firmly believe in paying people what they're worth to us, not just what we can get away with or what they could earn elsewhere. We pay excellent salaries above the normal market level, and this is always determined based on your individual skills and contribution. In addition to a generous base salary, we offer share options and a comprehensive benefits package.
We like to have fun (why else would we make a product called Burp?).
We are professional without being corporate.
We encourage a positive work-life balance. We work hard but keep to a normal working day. We don't do stress.
We offer a healthy, high-tech working environment. All our people work on the latest Macs, with dual monitors, sitting-standing desks, and (if they are so inclined) walking treadmills.
We are a close-knit team. We have regular team lunches, evening social events, and amazing parties twice a year.
We are a diverse group of people with a wide range of interests and backgrounds. What Swiggers have in common is that they all love their work and are exceptionally good at what they do.
Jess H, Journalist
Mike S, Software Developer
Mohamed H, Software Developer