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Customer Champion

An opportunity to help us surprise and delight customers, while continually improving the experience for the world's biggest security community.

PortSwigger role vacancy

What we're doing, and why we need you

PortSwigger is a modern technology company, with huge success, even bigger ambitions, and who is intent on having fun on our journey.

We're proud to already have over 58,000 loving customers across the globe. Responding quickly and effectively to customers is critical to maintaining our leading role in the industry.

We take pride in our ability to surprise and delight customers, but - with new products and initiatives - the time has come when we need another Customer Champion to join us.

Role details: User Customer Champion

Timeframe: Permanent position.

Location: Knutsford, Cheshire, United Kingdom.

We are minutes from the M6, and easily commutable from Manchester, Stockport, Wilmslow, Warrington, Chester, Crewe, Macclesfield, and Northwich.

Salary: We pay excellent salaries above the normal market level, and this is always determined based on your individual skills and contribution.

Benefits: Share options, 8% employer pension contribution.

Apply, or ask any questions

Life assurance: 4x salary.

Income protection: full pay for first 6 months of incapacity followed by 75% of salary plus pension contribution.

Private medical insurance (Bupa).

Holidays: 25 days plus public holidays.

Working hours: Core hours are 9am to 5pm, with flexibility to start any time between 8am and 9.30am.

Why do we think this is a great opportunity?

Customer Champions make a huge impact.

As part of our Growth Tribe, Champs ensure we're responsive to customers and addressing their needs while playing an ever-increasing role in driving PortSwigger's growth.

This is a job in which the right candidate will make a massive impact. Here's why:

Skills, attributes and experiences


Customer Champions are the liaison between PortSwigger and our customers. The role involves a wide variety of activities:

Be well rewarded

We firmly believe in paying people what they're worth to us, not just what we can get away with or what they could earn elsewhere. We pay excellent salaries above the normal market level, and this is always determined based on your individual skills and contribution. In addition to a generous base salary, we offer share options and a comprehensive benefits package.

Why join PortSwigger web security?

Meet the Swiggers

We are a diverse group of people with a wide range of interests and backgrounds. What Swiggers have in common is that they all love their work and are exceptionally good at what they do.

Jess H

Jess H, Journalist

Mike S

Mike S, Software Developer

Mohamed H

Mohamed H, Software Developer