User Research Specialist

An opportunity to help tens of thousands of users succeed, and fuel PortSwigger's continued growth.

PortSwigger role vacancy

What we're doing, and why we need you

Our company's mission is to enable the world to secure the web, and the Growth Tribe (what we call marketing, sales, and customer success) works to ensure customers derive maximum value from PortSwigger. Understanding how and why our users use our products is critical to us achieving this.

Despite taking pride in being customer-centric, the time has come where we need someone who can focus full-time on gaining a deep insight from our users. Knowing how our users use our products, the features they love, and where they get stuck, will accelerate our ability to deliver a world-class user experience.

Role details: User Research Specialist

Timeframe: Permanent position.

Location: Knutsford, Cheshire, United Kingdom.

We are minutes from the M6, and easily commutable from Manchester, Stockport, Wilmslow, Warrington, Chester, Crewe, Macclesfield, and Northwich.

Salary: We pay excellent salaries above the normal market level, and this is always determined based on your individual skills and contribution.

Benefits: Share options, 8% employer pension contribution.

Apply, or ask any questions

Life assurance: 4x salary.

Income protection: full pay for first 6 months of incapacity followed by 75% of salary plus pension contribution.

Private medical insurance (Bupa).

Holidays: 25 days plus public holidays.

Working hours: Core hours are 9am to 5pm, with flexibility to start any time between 8am and 9.30am.

Why do we think this is a great opportunity?

The User Research Specialist will make a huge impact for both the worldwide community of Burp Suite users and the acceleration of PortSwigger's growth. This is a job in which the right candidate can make a massive impact.

Here's why:

For the right person who is able to gain deep insight from our users, you'll be able to turn insight into great personal success.

Skills, attributes and experiences


This is an exciting opportunity to join a rapidly expanding team and organisation, during what has been a pivotal stage of growth.

The role will develop relationships not only across the whole breadth of areas within the business (customer success, marketing, product development, UX/UI, research) but gain a deepened understanding of the changing needs of our customers and end users, by making gradual and incremental improvements to make their lives easier.

This will be a multi-faceted role, which would appeal to someone with a commercial and analytical brain, who is looking to utilize their specific skills set in a new and interesting way to assist in getting under the skin of and communicating with our customers.

The role will have scope to evolve and grow as the team does.

You will be working with colleagues who are at the top of their game, at an organisation who is leading the field in cybersecurity and penetration testing.

Be well rewarded

We firmly believe in paying people what they're worth to us, not just what we can get away with or what they could earn elsewhere. We pay excellent salaries above the normal market level, and this is always determined based on your individual skills and contribution. In addition to a generous base salary, we offer share options and a comprehensive benefits package.

Why join PortSwigger web security?

Meet the Swiggers

We are a diverse group of people with a wide range of interests and backgrounds. What Swiggers have in common is that they all love their work and are exceptionally good at what they do.

Jess H

Jess H, Journalist

Mike S

Mike S, Software Developer

Mohamed H

Mohamed H, Software Developer