Our company's mission is to enable the world to secure the web, and the Growth Tribe (what we call marketing, sales, and customer success) works to ensure customers derive maximum value from PortSwigger. Understanding how and why our users use our products is critical to us achieving this.
Despite taking pride in being customer-centric, the time has come where we need someone who can focus full-time on gaining a deep insight from our users. Knowing how our users use our products, the features they love, and where they get stuck, will accelerate our ability to deliver a world-class user experience.
Timeframe: Permanent position.
Location: Knutsford, Cheshire, United Kingdom.
We are minutes from the M6, and easily commutable from Manchester, Stockport, Wilmslow, Warrington, Chester, Crewe, Macclesfield, and Northwich.
Salary: We pay excellent salaries above the normal market level, and this is always determined based on your individual skills and contribution.
Benefits: Share options, 8% employer pension contribution.
Life assurance: 4x salary.
Income protection: full pay for first 6 months of incapacity followed by 75% of salary plus pension contribution.
Private medical insurance (Bupa).
Holidays: 25 days plus public holidays.
Working hours: Core hours are 9am to 5pm, with flexibility to start any time between 8am and 9.30am.
The User Research Specialist will make a huge impact for both the worldwide community of Burp Suite users and the acceleration of PortSwigger's growth. This is a job in which the right candidate can make a massive impact.
For the right person who is able to gain deep insight from our users, you'll be able to turn insight into great personal success.
This is an exciting opportunity to join a rapidly expanding team and organisation, during what has been a pivotal stage of growth.
The role will develop relationships not only across the whole breadth of areas within the business (customer success, marketing, product development, UX/UI, research) but gain a deepened understanding of the changing needs of our customers and end users, by making gradual and incremental improvements to make their lives easier.
This will be a multi-faceted role, which would appeal to someone with a commercial and analytical brain, who is looking to utilize their specific skills set in a new and interesting way to assist in getting under the skin of and communicating with our customers.
The role will have scope to evolve and grow as the team does.
You will be working with colleagues who are at the top of their game, at an organisation who is leading the field in cybersecurity and penetration testing.
We firmly believe in paying people what they're worth to us, not just what we can get away with or what they could earn elsewhere. We pay excellent salaries above the normal market level, and this is always determined based on your individual skills and contribution. In addition to a generous base salary, we offer share options and a comprehensive benefits package.
We like to have fun (why else would we make a product called Burp?).
We are professional without being corporate.
We encourage a positive work-life balance. We work hard but keep to a normal working day. We don't do stress.
We offer a healthy, high-tech working environment. All our people work on the latest Macs, with dual monitors, sitting-standing desks, and (if they are so inclined) walking treadmills.
We are a close-knit team. We have regular team lunches, evening social events, and amazing parties twice a year.
We are a diverse group of people with a wide range of interests and backgrounds. What Swiggers have in common is that they all love their work and are exceptionally good at what they do.
Jess H, Journalist
Mike S, Software Developer
Mohamed H, Software Developer