An opportunity to develop deep and broad technical knowledge of cybersecurity and software development processes, while using your strong problem solving and communication skills to help and delight customers, and improve their security.

Background

Based in Knutsford, Cheshire, PortSwigger Web Security is a global leader in the cybersecurity sector. Our cutting-edge software is used by over 17,000 customers in 130 countries to help them secure their web applications. Our educational and research output is used by millions of people globally to learn about web security.

We have recently expanded our range of products and services, and we are now looking for additional Technical Product Specialists to join our customer success team. This is a varied and challenging role with huge learning opportunities, leading to potential career paths in product management, penetration testing, or technical customer service.

We are a fun group of people from a diverse range of backgrounds, who pull together to produce amazing outcomes for our customers. We achieve this by continually investing in and supporting our people, giving them opportunities to flourish in our supportive and collaborative working environment.

About you

From an early age, you've had a strong personal interest in technology. You might love playing with gadgets, understanding how things work, and fixing them when they don't. You might invest time in understanding how technology can shape and revolutionize our lives.

Although you enjoy working on your own to solve a problem, you're also friendly and helpful. You thrive on interacting with others, and naturally get on with different kinds of people.

The challenge of helping businesses world-wide to improve their cyber security posture excites you. You love to learn, and relish the opportunity to find out more about software products, programming, or penetration testing, but you don't want to narrow down your career options at this stage.

At school, you were good at maths and science. You have an excellent academic record, with very strong A levels and degree, probably in a technical or scientific discipline.

You're patient, methodical, and dogged in pursuing a problem until you solve it. You'll take on any challenge, and always do your best to meet it.

You're careful and precise with your words, and you sometimes need to temper your pedantic instincts.

You take pleasure in helping and delighting others. In another life, you could have been an Apple Store Genius, a storyteller at a cool science museum, or a behind-the-scenes fixer at a posh hotel.

You need variety in your life. You can't face doing the same thing every day or every month.

Key responsibilities

Our technical customer success team is the key liaison point between our software developers, product management, researchers, and customers.

You will be involved in a wide variety of activities, including:

Essential skills

Desirable skills

Although not essential to the role, it would be beneficial to have some knowledge or interest in the following areas:

Be well rewarded

We firmly believe in paying people what they're worth to us, not just what we can get away with or what they could earn elsewhere. We pay excellent salaries above the normal market level, and this is always determined based on your individual skills and contribution.

In addition to a generous base salary, we offer share options and a comprehensive benefits package.

Why join PortSwigger Web Security?

Job details: technical product specialist (cybersecurity)

Timeframe Permanent position.
Location Knutsford, Cheshire, United Kingdom.
We are minutes from the M6, and easily commutable from Manchester, Stockport, Wilmslow, Warrington, Chester, Crewe, Macclesfield, and Northwich.
Salary Salaries start from £45,000 for new graduates, with no upper limit for experienced candidates.
We pay excellent salaries above the normal market level, and this is always determined based on your individual skills and contribution.
Benefits Share options.
8% employer pension contribution.
Life assurance: 4x salary.
Income protection: full pay for first 6 months of incapacity followed by 75% of salary plus pension contribution.
Private medical insurance (Bupa).
Holidays 25 days plus public holidays.
Working hours Core hours are 9am to 5pm, with flexibility to start any time between 8am and 9.30am.

To apply, or ask any questions, please email careers@portswigger.net.

Helping customers Technical product specialist