Vacancy

Technical Product Specialist (Technical Support / Pre-Sales)

An opportunity to use your strong problem solving and communication skills to delight customers while driving the growth of our business.

Background

Based in Cheshire in the United Kingdom, PortSwigger is a global leader in the cybersecurity sector. Our cutting-edge software is used by over 50,000 customers in 150 countries to help them secure their web applications. We go beyond just selling software. Our educational and research output is used by millions of people globally to learn about web security.

We first made our name with Burp Suite, the leading software for web penetration testing. We have since broadened our focus with the release of Burp Suite Enterprise Edition, which is aimed at software development teams and large organizations with extensive web assets to defend, and the Web Security Academy. Our software products include our customer-facing website, the Customer Success Platform.

We are a fun group of people from a diverse range of backgrounds, who pull together to produce amazing outcomes for our customers. We achieve this by continually investing in and supporting our people, giving them opportunities to flourish in our supportive and collaborative working environment.

We now have a hugely exciting opportunity for a Technical Product Specialist to join our Technical Support team. Bringing your passion for technology, and deep technical knowledge, you will work with a high-performing team to solve complex problems and delight customers.

Find out more about the engineering teams and our products

Description

This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our business.

The technical product specialist will work within our technical support team. The role will require developing deep technical knowledge of the product to help customers deploy and use our products in various environments (cloud, on-premise, CI/CD pipelines). The successful candidate will ideally have experience with one or more cloud solutions and an understanding of DevSecOps.

With our growing customer base, you'll quickly become an expert on our products and our customers and provide insights that create best practices and enhance our product roadmaps.

Learn more about life at PortSwigger

Role details: Technical Product Specialist (Technical Support / Pre-Sales)

Timeframe: Permanent position.

Location: Knutsford, Cheshire, United Kingdom.

We are minutes from the M6, and easily commutable from Manchester, Stockport, Wilmslow, Warrington, Chester, Crewe, Macclesfield, and Northwich.

Salary: We pay excellent salaries above the normal market level, and this is always determined based on your individual skills and contribution.

Holidays: 25 days plus public holidays.

Discover why we work better together

Benefits: Share options, 8% employer pension contribution.

Life assurance: 4x salary.

Income protection: full pay for first 6 months of incapacity followed by 75% of salary plus pension contribution.

Private medical insurance (Bupa).

Working hours: Core hours are 9am to 5pm, with flexibility to start any time between 8am and 9.30am.

Apply, or ask any questions

About you

From an early age, you've had a strong personal interest in technology. You might love playing with gadgets, understanding how things work, and fixing them when they don't. You might invest time understanding how technology can shape and revolutionize our lives.

You're friendly and thrive on interacting with others, you enjoy working to solve problems and delivering solutions. You naturally get on with different kinds of people.

You love using your skills to help customers to succeed. Chances are you've had prior pre-sales engineering or technical support experience in the software industry. Or you might just think you'd be a perfect fit for this role and are up for the challenge.

The challenge of helping businesses worldwide to improve their cyber security posture excites you. You love to learn and relish the opportunity to find out more about software products, programming, or penetration testing.

At school, you were good at maths and science. You have an excellent academic record, with very strong A levels and degree, probably in a technical or scientific discipline.

You're patient, methodical, and tenacious in pursuing a problem until you solve it. You'll take on any challenge and always do your best to meet it.

You're careful and precise with your words, and you sometimes need to temper your pedantic instincts.

You take pleasure in helping and delighting others. In another life, you could have been an Apple Store Genius, a storyteller at a cool science museum, or a behind-the-scenes fixer at a posh hotel.

You need variety in your life. You can't face doing the same thing every day or every month.

Key responsibilities

Our technical support team is the key liaison point between our software developers, customer success, product management, researchers, and customers. This means that you will be involved in a wide variety of activities, including:

Getting hands-on with customers to help them deploy our products in a variety of environments (cloud, on-premise, CI/CD pipelines).
Partnering with our customer-facing teams to win the technical sale. We have well over 1,000 monthly trial users, many of whom are converting organically... and others who will buy with a bit of proactive technical support.
Making the most of modern enterprise video communications to engage with customers to ensure they make the best use of our software.
Collaborating with software developers to understand product features and to pass on insights into how they are used by our customers in the real world.
Working with our Growth tribe to ensure potential customers maximize the use of product trials.
Investigating bug reports by attempting to reproduce, diagnose, and, where relevant, fix issues that people run into.
Liaise with technical product managers to help prioritize software development work, championing the customer's perspective.

Essential skills

Communication. An excellent communicator in both written and oral form. A clear and concise style, able to communicate complex technical concepts with precision. Ability to adapt communication style to a widely varied audience, from other technical specialists through to novices.
Problem-solving. A methodical thinker, able to pursue open-ended investigations into obscure problems and carry out your own research to obtain relevant knowledge. Tenacious and conscientious, willing to persevere with a challenging task through to completion.
Technology. A passion for technology in general and an interest in enabling security through continuous deployment in DevOps. A fast learner able to absorb information about a very broad range of technical topics and apply knowledge to new tasks as they arise.
Customer service. An instinctively helpful person who takes pleasure in solving other people's problems. A positive, can-do outlook and a willingness to go the extra mile to delight customers beyond their expectations.

Desirable skills

Although not essential to the role, it would be beneficial to have some knowledge or interest in the following area:

Cybersecurity - although direct experience with Application Security is not required - you'll learn quickly!
Previous experience supporting production solutions.
Computer science.
Software development processes and methodologies.
System administration.
Networking technologies: switches, routers, firewalls, VPNs.
Web application development.
One or more programming languages.
Hands-on experience with AWS, Azure, GCP.

Be well rewarded

We firmly believe in paying people what they're worth to us, not just what we can get away with or what they could earn elsewhere. We pay excellent salaries above the normal market level, and this is always determined based on your individual skills and contribution. In addition to a generous base salary, we offer share options and a comprehensive benefits package.

Why join PortSwigger?

We like to have fun (why else would we make a product called Burp?).
We are professional without being corporate.
We encourage a positive work-life balance. We work hard but keep to a normal working day. We don't do stress.
We offer a healthy, high-tech working environment. All our people work on the latest Macs, with dual monitors, sitting-standing desks, and (if they are so inclined) walking treadmills.
We are a close-knit team. We have regular team lunches, evening social events, and amazing parties twice a year.

Meet the Swiggers

We are a diverse group of people with a wide range of interests and backgrounds. What Swiggers have in common is that they all love their work and are exceptionally good at what they do.

Jess H, Journalist

Mike S, Software Developer

Mohamed H, Software Developer

Meet the Swiggers

Vacancy

Technical Product Specialist (Technical Support / Pre-Sales)

An opportunity to use your strong problem solving and communication skills to delight customers while driving the growth of our business.

Background

Description

Humans aren't resources. PortSwigger is its people; they aren't just a means to the company's ends.

Role details: Technical Product Specialist (Technical Support / Pre-Sales)

About you

Key responsibilities

Essential skills

Desirable skills

Be well rewarded

Why join PortSwigger?

Meet the Swiggers

What to expect from the application process

Why work at PortSwigger?

View all available positions