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Troubleshooting for mobile devices

  • Last updated: September 9, 2021

  • Read time: 1 Minute

In this section, we'll provide some simple steps you can take to resolve common issues when trying to test mobile apps using Burp Suite.

I can't access HTTPS URLs on iOS even after installing Burp's CA certificate

In Burp, go to to the Dashboard tab and look at the event log. If you see a large number of Connection reset or Remote host terminated the handshake errors, the problem may be due to compatibility issues with TLS 1.3.

You can prevent the proxy from using TLS 1.3 by disabling it in the proxy listener settings as follows:

  1. In Burp, go to the Proxy > Options tab.

  2. Select the proxy listener that you use for your mobile device and click Edit.

  3. In the Edit proxy listener dialog, go to the TLS Protocols tab.

  4. Select Use custom protocols, then deselect TLSv1.3 from the list.

If this was the problem, you should now be able to access HTTPS URLs as normal and will see fewer errors in the event log. If you're still having issues, please contact our support team.